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WSCS provides a link between the Staples fulfillment center and the Staples end customer. WSCS Team Members unload, sort, scan, and stage trailers of Staples freight. WSCS facility managers then coordinate contracted resources to scan, load, and deliver Staples product in Staples branded uniforms. Delivery contractors will also have the opportunity to have their delivery vehicles branded with the Staples logo in the next month. The Staples customer is primarily commercial, though they have a growing web presence resulting in an increased number of deliveries to residential addresses.

Featured photo at top: The Staples items are brought into the distribution locations and sorted by destination. Photo above caption: Once supplies are sorted, the await pickup by contracted drivers who will deliver them to their destination.

In December of 2017, Watco’s Supply Chain Services (WSCS) began providing next-day delivery services for Staples in Rochester, New York. Staples is a nationwide ecommerce business focused on many products that help a business meets its objectives. Since then, WSCS has expanded its Staples count to 14 locations in cities from New York to California.

The WSCS Team exclusively utilizes a network of independent contractors to deliver Staples product, each of which go through a rigorous screening process prior to being offered a contract. They primarily use sprinter vans, small box trucks, and 24’ straight trucks to deliver the packages. A typical day involves delivering 140 packages weighing 4,000 lbs., to 40 unique customers.

A variety of vans and trucks of different sizes are used to get the Staples products delivered to customers throughout the area by contracted drivers who have the option of branding their vehicles with the Staples logo.

Currently, WSCS is delivering 35,000 packages a day, and completed almost 900,000 deliveries in the month of May with an impressive 94.6% on-time service rate. There are currently over 100 unique businesses contracted with WSCS for the delivery of Staples product, and expansion is expected to continue across the Staples supply chain network.

“Watco has been a great partner in helping Staples improve service while reducing the expenses related to our final mile deliveries. We are particularly pleased with the effort and dedication of Jason Clute, DeAnne Burdick, and the rest of the Watco final mile team,” said Derek Silvia, Staples vice president of transportation.

One of the newest Watco Supply Chain Services groups providing service to Staples in Hanover, Maryland.
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